Ming Tappin, ACM

Your Cruise Coach Consulting


604-763-4159

ming@yourcruisecoach.com


YOUR CRUISE COACH

ABOUT ming

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WHAT PEOPLE ARE SAYING ABOUT MING

TESTIMONIALS

YOUR CRUISE COACH SERVICES

WORK WITH ming

PLAN. PROMOTE. PROFIT.

YOUR CRUISE COACH PROGRAMS

I have been in the cruise business since 1994, working with cruise-only and full-service agencies large and small, new and experienced.


I have worked witth agency Owners and Managers to identify goals and achieve them through careful analysis and implementation of an effective action plan. I can do the same for you.

I have helped travel agents to become efficient in selling cruises and find new ways to target clients. Your team will gain the knowledge and confidence to close more cruise sales. Your agency will earn higher profits and commission levels.

Having sailed on over 40 cruises, I have firsthand knowledge of cruise lines, ships and policies. I have solid advice and expertise to pass on to you and your team.

My training includes completion of CLIA's Master Cruise Counselor and Accredited Cruise Manager levels. My continuing education includes attending cruise training sessions and conferences, ship inspections, and cruising as much as possible. All of this keeps me at the top of my game.

I have established excellent relationships with local Cruise Line Partners, who are eager to work with me, and will fully support me to grow your business.


Cruising is my passion and I live every day immersed in the industry. Having me on your team will be a contributor to your success. 

INDUSTRY EXPERT

WHY work with ming

YOUR CRUISE COACH COMPLETE


A 12-month contract commitment to grow your existing cruise sales. Services include:


  • Analysis of your growth goals, creation and assistance in executing a full action plan to make it happen.
  • Development of marketing, promotions and project plans with implementation strategies.
  • Collaboration with local cruise line representatives to achieve your goals.
  • Access to Your Cruise Coach to answer questions and provide advice to your team.
  • Regular goal progress reviews and monitoring your target to goal.
  • Program is appropriate for agencies wanting to increase their cruise profits.





YOUR CRUISE COACH 101


A program designed to get your team comfortable in selling cruises. Services include:


  • An Introduction to Cruising module explaining the basics of a cruise vacation.
  • Additional modules focusing on cruise lines, destinations, cruise line booking engines, groups, and more.
  • Live and virtual training sessions, and ship tours in Vancouver during the summer.
  • Access to Your Cruise Coach to answer questions and provide advice to your team.
  • Program is appropriate for agencies new to selling cruises.
  • Program length and content is customizable to include topics that is of interest to you.





YOUR CRUISE COACH TRAINING


A 12-month training-only contract commitment. Services include:


  • Development of a comprehensive training program to ensure your team is ready tosell cruises and close bookings.
  • Ongoing communication of cruise promotions and news to ensure your team is up to date with industry offers.
  • Incentives and rewards programs to motivate your team to reach your targets.
  • Coaching and mentoring support so that your team is confident and efficient in handling cruise sales.
  • Access to Your Cruise Coach to answer questions and provide advice to your team.
  • Program is appropriate for agencies requiring continuing education after completing Your Cruise Coach Programs.





YOUR CRUISE COACH NEWS


A stand-alone cruise news subscription.  Services include:


  • Communication of cruise promotions and news to ensure your team is up to date with industry offers, set in an easy to read format.
  • Monthly "Tips from Your Cruise Coach" e-newsletter.
  • Program is appropriate for agencies to stay in the know after completing Your Cruise Coach programs.